1. General Information

Orders placed through lets.com.tr are delivered throughout Turkey via our contracted cargo company. The following information contains the general principles regarding our order shipping and delivery processes.

 

2. Order Preparation Time

Orders are processed within working hours (09:00–18:00) on weekdays after payment confirmation.

• Orders placed are shipped the next business day.

• Orders cannot be prepared on weekends and public holidays; they will be processed on the first business day.

 

3. Delivery Times

Estimated delivery times from the date of shipment:

• Within Istanbul: 1–2 business days

• Metropolitan cities outside Istanbul: 1–3 business days

• Other provinces: 2–4 business days

• Remote areas (village, hamlet, etc.): 3–5 business days

These delivery times are estimated and may be extended due to the cargo company's workload, weather conditions, or force majeure events. Delivery times may be extended during public holidays.

 

4. Shipping Fee

Shipping fees are determined based on the cart total and campaign conditions; they are clearly displayed on the order completion screen.

• Free shipping may be offered for orders over a certain amount; please visit the website for the current threshold value.

• The cost of return shipping belongs to the buyer for returns within the scope of the right of withdrawal.

• For damaged or defective product returns, shipping costs will be covered by us.

 

5. Shipping Tracking

When your order is shipped, a shipping tracking number and a tracking link provided by the shipping company will be sent to your email address. You can also view your tracking information from your account on the site.

 

6. Delivery

6.1 Delivery is made to the address you specified on the order form. You must notify us of your address change request to info@lets.com.tr before the order is shipped.

6.2 If the recipient is not present at the address during delivery, the cargo company will leave a notification. If the product is not collected within the specified period following the notification date, it will be returned to the cargo branch; reshipment may be subject to a fee.

6.3 If damage, crushing or wetting is detected on the package during delivery, it is recommended that you attach a record to the cargo officer before delivery.

 

7. International Delivery

Currently, delivery is only available to Turkey. For up-to-date information about the international delivery service, you can contact info@lets.com.tr.

 

8. Damage or Loss

If you think that your product has been damaged or lost during the shipping process info@lets.com.tr please send your application with your order number to the address. We will monitor the situation together with the cargo company and provide a solution as soon as possible.

 

9. Communication

For all your questions regarding shipping and delivery processes: info@lets.com.tr

Address: Akçaburgaz Neighborhood, Mercedes Street, 1584 Street, No: 21, Esenyurt - İSTANBUL