1. General Information

At AVRASYA KIRTASİYE VE OYUNCAK SANAYİ TİCARET ANONİM ŞİRKETİ, we prioritize customer satisfaction. This policy; lets.com.tr it regulates the refund and money refund processes for purchases made through it within the framework of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

 

2. Refund under the Right of Withdrawal

You may request a refund within 14 (fourteen) days from the delivery date without providing any reason.

Return conditions:

• The product must be unused, undamaged, and in its original packaging.

• The invoice/receipt for the product must be included in the return package.

•Return shipping fee belongs to the buyer.

• The 14-day period begins on the day the product is received.

 

3. **Situations Where the Right of Withdrawal Cannot Be Used**

The right of withdrawal cannot be exercised for the following products:

•   Products manufactured or personalized upon the buyer's specific request

•   Hygienic products whose packaging has been opened and cannot be resold

•   Products that are not suitable for return due to their nature

 

4. Defective (Damaged/Faulty) Product Return

If the product you received is damaged, faulty, or incomplete:

• You must notify us within 30 days from delivery.

•   Please send an email to info@lets.com.tr with product photos and a description.

•  In approved cases, shipping costs will be covered by us.

• You can choose from the options of exchange, repair, or full refund.

 

5. How to Submit a Return Request?

Please follow the steps below for your return request:

• 1. Send an email to info@lets.com.tr with the subject line "Return Request – [Your Order Number]".

• 2. In your email, please include your order number, the product you wish to return, and the reason for the return.

• 3. After receiving the return approval, send the product in its original packaging to the address above.

• 4. The refund process is initiated after the product is received.

 

6. Refund Process

6.1 Refund Period

The refund will be processed within 14 (fourteen) days at the latest, following receipt and inspection of the product by us.

**6.2 Refund Method**

Refunds are processed via the payment method used:

•       For credit/debit card payments, the amount is refunded to the same card. Depending on your bank, the reflection time on your card may vary between 3–14 business days.

•       For purchases made with cash on delivery, refunds are made via bank transfer to your IBAN number.

6.3 Partial Refund

For orders containing multiple products, only the price of the returned products will be refunded. Shipping fees are not covered by the refund for partial returns.

 

7. Exchange

The same return procedure applies for product exchanges. When you submit your exchange request via email, you will be informed as soon as possible based on stock availability. The shipping fee for the replacement product belongs to the buyer; if the product is out of stock, a full refund will be issued.

 

8. Communication

For questions regarding returns and refund processes: info@lets.com.tr

Address: Akçaburgaz Neighborhood, Mercedes Street, 1584 Street, No: 21, Esenyurt - İSTANBUL